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How to create competitive advantage through Information Technology (IT) in the turbulent environment is an important issue to most organizations. This study contributes to the Information Systems (IS) literatures by help gaining a greater understanding of whether and how IT skills that an IT department possesses influence the firm's IT capabilities and IT-business alignment. This paper proposes a theoretical model to investigate how soft skills and hard skills of the IT department influence a firm's IT capabilities, and how these IT capabilities in turn affect its IT-business alignment.
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