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The University of South Africa (Unisa), as a distance education institution, is continuously challenged to lessen the negative impact distance has on students' learning. The effective use of technologies affords distance education institutions with valuable opportunities to enhance teaching and support students' learning. Using online technologies in the context of a developing country like South Africa often remains unrealised because of the persistent impact of lack of access, bandwidth and cost to students. Most students, however, have mobile phones, thus creating an ideal opportunity for distance education institutions to increase the effectiveness of learning.
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