Storage

Effective Storage and Data Management: Utilizing IT Service Management

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Executive Summary

Managing physical and logical storage devices is a necessary part of storage management. That is, understanding the performance, capacity, and utilization of storage devices is critical to any storage management effort. However within a larger scope of IT service management, it is not the only part. Managing the data that resides on the storage devices is an essential part of an ITSM effective data and storage management effort. Data management implies an understanding of the data usage requirements, characteristics and life cycle and employing them to manage data on physical and logical storage devices.

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