Eight Essential Helpdesk Tools Every MSP Needs

Customer service is the cornerstone of any MSP business. Good customer service keeps your customers happy, keeps them using your services and products. But what tools make the difference between good customer and service and great customer service?

We put this e-book together for you that highlights the eight essential tools that you need to keep your customer service experience a great one. Download the book and read:

  • How having a chat function means that your technicians can answer requests in real time and can deal with multiple customers simultaneously
  • What remote control and remote support can do for your customers and your technicians
Provided by: SolarWinds Topic: Consumerization Date Added: Oct 2016 Format: PDF

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