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In larger organizations, phone interviews are often coordinated and sometimes conducted by representatives of the human resources department; in other cases, they are run by department managers. If you will be participating in a phone interview, be sure to ask with whom you will be speaking so that you may tailor your answers accordingly. HR representatives generally look for general professional and behavioral characteristics such as problem solving, professionalism, assertiveness and various ethical traits since they are not qualified to assess your actual work expertise. This paper gives you some important tips on telephone interview.
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