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Organizations utilizing Lotus Domino clients know all too well that their end users are only allowed to authenticate against the Lotus Notes ID. As a result, a lost Notes ID file or forgotten password can create a nightmare for both the company's IT department and the end-user. The steps for recovering a Notes ID password are complicated, time-consuming and require Help Desk execution and end-user involvement. In the recommended scenario, the end-user initiates the recovery process for the Notes ID but must find three Domino administrators to generate recovery strings. This information is then used by the end-user to reset the password on their Notes ID.
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