Enterprise 2.0

EMA Report: Making the Right Choice for IT Service Management in the Era of Cloud and Mobile

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Executive Summary

Effective ITSM is ever more critical as it is increasingly becoming a hub for governance, automation and insights across all of IT and the business. But how do you ensure to deliver ITSM priorities to meet evolving technologies and changing user requirements?
Download this Enterprise Management Associates (EMA) report for guidelines to optimise your ITSM choices, whether via a SaaS or on-premise offering, as well as ensuring mobile and collaborative capabilities to deliver an enhanced user experience.

Read this report to understand:
• Top 5 management priorities for service desk operations
• 5 ITSM advancements brought from cloud computing adoption
• Top 7 benefits of adopting a SaaS ITSM solution

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