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Email has become deeply ingrained in business operations. Internal communications are often accomplished more by email than by phone or face-to-face meetings. Communications with external clients, vendors, partners, and other business contacts are perhaps even more dependent on email. Calls and meetings are scheduled by email; decisions are made based on email correspondence; inquiries, proposals, and contracts are sent by email; communications both mundane and critically important are these days handled by email more than by any other medium. Businesses have become so accustomed to using email that even a few minutes of server downtime is enough to have employees and executives quickly calling the helpdesk.
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