Email Threads: A Comparative Evaluation of Textual, Graphical and Multimodal Approaches

Date Added: Jun 2009
Format: PDF

Email threads were implemented by enormous number of studies in order to improve the efficiency of email clients. Nevertheless, contextual information about messages in the threads was somewhat neglected by most of these studies. This paper describes an empirical study carried out to investigate into how extent can such information be implemented in email threads. Furthermore, this paper aimed to investigate various ways of communicating this type of information. Therefore, three email threads approaches that presented various types of information in different ways were developed. Textual approach, which presented related messages with chronological and contextual information in the main view of the email client. Graphical approach, which presented related messages with chronological, relationships and contextual information in a temporal view.