Business Intelligence

Embracing The 'Socially Distinct' Outsider

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Executive Summary

This paper shows that it's not solely about the newcomer bringing a new idea, but their mere presence changes the behavior of the group. This is one example of the benefits of diversity, said lead author Katherine Phillips, associate professor of management and organizations at the Kellogg School. "Diversity goes beyond newcomers bringing new ideas." Researchers noticed this effect after conducting a traditional group problem-solving experiment. The twist was that a newcomer was added to each group about five minutes into their deliberations. And when the newcomer was a social outsider, teams were more likely to solve the problem successfully.

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