Leadership

Emotional Awareness Builds Team Persistence

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Executive Summary

The marketing team had been working long hours at ABC, Inc., a midsize company that produces office supplies. Team members were tired and feeling great pressure to finish their holiday marketing plan. They needed to complete their planning so the project could move into production. Yet, even though they were behind by several days, and they knew others were waiting on their final plan, there was still work to be done. This scenario, in one form or another, is faced by many teams. Those teams all have choices about how to respond; they can run with this challenge several different ways. They can use their Emotional and Social Effectiveness ("ESE") to move forward with respect and synergy, or they could lose their cool and start yelling and rushing around.

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