Emotional Intelligence: An Inside-Out Job

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Executive Summary

The Emotional Intelligence competencies fall into two categories: intrapersonal and interpersonal .The competencies build logically upon each other. The first few are intrapersonal and lay the foundation for the interpersonal competencies - empathy and managing relationships. Emotional Intelligence is an inside-out job. It starts with oneself: developing the intrapersonal skills. The more skilled a leader or manager is at emotional self-awareness, emotional self-regulation and emotional self-motivation, the easier it is to pick up on the subtle social signals of others, be empathetic and manage relationships successfully. Effective interpersonal skills depend largely on developing effective intrapersonal skills. Outstanding leaders are often said to have "Good people skills" but are most skilled at handling themselves.

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