Emotional Intelligence: Elevating Employee Productivity

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Executive Summary

Emotional Intelligence is not some New Age, touchy-feely concept. In fact, the United States Air Force saved three million dollars by using Emotional Intelligence screening to select recruiters. Those who had the most Emotional Intelligence were three times as effective as the general candidates. The more emotionally competent recruiters also stayed on the job longer, cutting training costs. The General Accounting Office reported an annual savings of $3,000,000 per year on a $10,000 investment in screening.

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