Emotional Intelligence: Pedagogical Considerations For Skills-Based Learning In Business Communication Courses

Date Added: Mar 2010
Format: PDF

This study investigates the effect of Emotional Intelligence (EQ) training on student satisfaction with the collaborative writing process and product. Business communication students at an AACSB-accredited state university worked collaboratively on writing assignments in pre and post-EQ-training sessions. Pre- and post-training surveys measured student satisfaction with the collaborative writing process. An independent evaluator measured the quality of the writing product. The findings suggest that student awareness of EQ strategies enhances their communication behavior in work groups. Incorporating EQ training into the business communication curriculum can provide students a competitive advantage academically, personally, and professionally.