Date Added: Mar 2011
The agents in your contact center need easy-to-use tools to provide them all of the customer and product information possible to help maximize the value of each contact. If your e-mail, web and fax systems aren't integrated, agents may not have the latest information and that can lead to customer dissatisfaction and lost sales. Read this brief from IBM to learn how you can use IP-based systems in your contact center to improve the efficiency and integration of your various contact channels. Advanced IP contact center solutions can help you transform your contact center with new capabilities to improve resiliency, implement global staffing and fully integrate your contact systems.