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WhatsUp Gold provides cross-silo application and infrastructure support, a rich set of monitoring methods, and single console coverage across multiple management domains. These capabilities make it an ideal platform for planning and deploying ITIL (Information Technology Infrastructure Library) based processes. ITIL processes can provide substantial benefits to IT organizations including increased end user/customer satisfaction; improved service availability (directly contributing to higher revenue and profitability); increased financial savings from lower downtime, and faster time to market with new IT services; and improved decision making and risk management.
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