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Integrating IT and the business is a top priority with many CIOs. Because IT enables businesses, it now plays an integral part in their success. CIOs continually look for innovative ways to prove the business value of IT, improve communications with their business counterparts and improve the quality of IT services to meet evolving business demand. Moreover, industry best practices such as ITIL and service management technologies also continue to evolve to address these changing requirements for IT. Ultimately, IT service management needs to be more business-driven.
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