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Companies rely on datacenter and IT to provide mission-critical services, like e-mail, Web, and voice. However, assuring service delivery and reliability becomes increasingly difficult, as the necessary growth in data center virtualization, distributed and mobile access, cloudbased applications, and outsourced service technologies fuel operational complexity. Datacenter and IT organizations respond by evolving processes and building out workgroup specialties such as networks, operations, applications, security and help desk that serve to scale management. Unfortunately, this can also produce departmental silos, reduced IT responsiveness and blurred service capacity. Furthermore, enterprise expansion often drives the procurement of specialized tools designed to manage the infrastructure from a component, rather than a service perspective.
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