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Most Communications Service Providers (CSPs) are faced with complex OSS system architectures that have evolved over time. They were built by a variety of business groups such as IT departments and system integrators. In addition, some of these systems have been designed to support an organizational alignment on a particular service, or have evolved through growth and acquisition. As a result, service and resource information is managed across disparate systems and databases. Because of these considerations, introducing new communications technologies, services, or even business processes is full of challenges and risks.
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