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End User Insights: The REAL Value of Unified Messaging: What End Users Have to Say - In Their Own Words

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Executive Summary

Customers, partners, colleagues, just about everyone, expect - and demand - instant responsiveness. To enable this instant response, employees need to have access to the latest communications and personal productivity tools. One of these productivity tools is Unified Messaging (UM). Unified messaging is the integration of voice, fax, and email messages into a single universal inbox. The message notification in UM, allows users to access any of these, anywhere, anytime, from any device or terminal, whether a telephone, smart phone, or PC.

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