Data Management

Engaging The Business Side

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Executive Summary

To technical support managers and professionals, it is no comfort to know that others encounter the same business end resistance to new ideas and improved methods that they experience. Implementation of business processes, systems, IT, engineering and other technological advancements frequently draws out strong resistance from business managers. Support function professionals and others can execute two critical phases which will overcome this resistance, build enthusiastic participation and create a business side culture that supports change.

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