Enhancing Value for the Citizen: ICT Adoption in Regional & Local Government - Using Technology to Enhance Government Operations and Constituent Services

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Executive Summary

This white paper illustrates that ICT brings a myriad of benefits to public sector agencies, from improved government effectiveness to digital inclusion to economic development. In particular, IP transformation leads to advanced applications and collaboration possibilities, adds operational efficiencies ad shows strong ROI. Governments that have invested in enhancing their ICT and network solutions have already begun to realize significant cost-savings, enhanced service delivery and ultimately increased constituent satisfaction. Accordingly, regional and local public agencies should seek to examine what processes within their organization can benefit from a modern, networked environment, and plan for investment and implementation in the future.

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