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In recent years, types of telecom services are expanding rapidly. On the other hand, present management Frameworks cannot cover and /or support them well. There are the place where few best known standards may be used for IT Service Management to enrich it, such as eTOM and COBIT5 (Control Objectives for Information and Related Technologies). The Enhanced Telecom Operations Map (or eTOM for short) is an on-going TM Forum initiative to deliver a business process model or framework for use by service providers and others within the telecommunication industry and consists of three distinct phases: strategic, operational and management.
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