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A common response to business shortfall is downsizing staff. If this happens in the technical support area, technical management must be prepared to provide the same level and scope of business support with fewer resources. Finding ways to manage the technical infrastructure to optimize the efforts of the remaining support staff becomes necessary. Of the many support functions provided by technical teams, a key goal must be to continually and properly secure data and infrastructure resources. By maintaining this security for the duration of the downturn, a viable technical platform is available for an organization to land on when the economy rebounds.
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