Ensuring High Service Levels for Public Cloud Deployments: Keys to Effective Service Management

When organizations migrate vital business services to the cloud, they confront an entirely new paradigm when it comes to monitoring and managing service levels. This paper looks at the unique service level management challenges cloud environments present, and it then offers detailed insights into the capabilities and approaches that will be required to ensure optimal service levels in public cloud deployments. Migration to the cloud offers the potential for tremendous business benefits, but it also presents a host of potential risks. For example, once organizations migrate to the cloud, how can IT track and manage service levels to ensure critical business services continue to run optimally? This paper offers a detailed look at how organizations can address this challenge.

Provided by: CA (Computer Associates) Topic: Cloud Date Added: May 2011 Format: PDF

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