Ensuring High Service Levels in Cloud Computing: Keys to Effective Service Management

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Executive Summary

Cloud computing is getting a lot of coverage in the media and a lot of space in the slide decks presented in analyst briefings. Seemingly, however, each pundit has his or her own way of both defining and evaluating the merits of cloud computing. On one end of the spectrum, some see cloud computing as quite simply the beginning of the end of computing as one has known it. On the other end, the whole notion is being written off simply as a load of "Tech hype," the latest in a wave of media-generated frenzy that in the end won't signify anything of lasting import. The truth, as always, is probably somewhere in the middle.

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