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Now that IT services have evolved to the point that they are considered as indispensable to their organizations as the physical plant, users now expect them to be available on a 24x7 basis. When disaster strikes, the first place many users will go is to the organizationâ€™s website or email for news and updates - even if the power is down. In addition, IT must house and protect their organizationâ€™s data against increasingly sophisticated threats, and ensure compliance with an expanding list of applicable regulations. This summary from the Skillsoft® ExecBlueprints™ collection provides guidance for CIOs on how to manage these overlapping responsibilities to ensure that usersâ€™ needs are met. Success requires technical knowledge and expertise in partnering with non-technical people to relate and articulate the benefits, costs, and risks of each project.
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