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Now that IT services have evolved to the point that they are considered as indispensable to their organizations as the physical plant, users now expect them to be available on a 24x7 basis. When disaster strikes, the first place many users will go is to the organization’s website or email for news and updates - even if the power is down. In addition, IT must house and protect their organization’s data against increasingly sophisticated threats, and ensure compliance with an expanding list of applicable regulations. This summary from the Skillsoft® ExecBlueprints™ collection provides guidance for CIOs on how to manage these overlapping responsibilities to ensure that users’ needs are met. Success requires technical knowledge and expertise in partnering with non-technical people to relate and articulate the benefits, costs, and risks of each project.
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