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This paper seeks to examine performance characteristics in a server-based computing environment from a user experience perspective. Specifically addressing how responsive an environment is to the demands of the user, be that relating to application start-up, data access or general application use. This paper will introduce the concept of 'Time-to-Wait'; namely the length of time a user will wait for a system to respond to a particular command. This paper will also show how best practice quality of service can be achieved through hardware resource optimization including CPU, physical and virtual memory, disk access and application state.
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