Leadership

Enterprise Content Management (ECM) in 2008: A Look Back

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Executive Summary

Even within the same industry, organizations' needs are often vastly different from one another. A major trend of the past year was an increase in the use of consultants and service professionals to optimize and personalize ECM systems. And as organizations discovered, an investment in a professional consultation often meant the difference between the success and failure of a new ECM implementation. Even within the same industry, organizations' needs are often vastly different from one another. A major trend of the past year was an increase in the use of consultants and service professionals to optimize and personalize ECM systems. And as organizations discovered, an investment in a professional consultation often meant the difference between the success and failure of a new ECM implementation.

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