Project Management

Enterprise Integration: The Secret to ITIL Success

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Executive Summary

In the face of unprecedented financial challenges and increasing business-value concerns, many IT organizations have adopted best-practice methodologies to align their capabilities and investments with critical aspects of the business mission. One of the most widely adopted methodologies has been the Information Technology Infrastructure Library (ITIL) v3, a customizable framework of service-management best practices used to promote continual services improvement.

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