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Entrepreneurs and Managed IT: Putting 'Big Company' Strategies to Work for Small and Mid-Sized Businesses

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Executive Summary

In today's economy, small businesses' primary differentiator is service. If systems are down, then customer service levels are down too, ultimately hurting the business, the company's reputation and its bottom line. This can make giving up control over critical Information Technology (IT) systems daunting. SMBs can learn from the Fortune 500 when it comes to letting someone else manage their technology infrastructure. At its essence, "Managed services" means subcontracting a process to a third party who handles all elements of the initiative, from strategy to execution and managing it all along the way. This differs in a significant way from outsourcing, which in many cases leaves it to the business owner to manage the project or issue.

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