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We don't typically hear about the important role that Emotional Intelligence (EQ) plays in the process of innovation. Some still regard EQ as that 'touchy-feely' force that makes us work and play well together. We know that leaders with higher EQs are much more apt to retain their employees, and that sales and service people with high emotional intelligence log far better numbers than their low EQ counterparts. That is probably why most of us tend to see emotional intelligence as the yang to the yin of technical skills that we credit with product and process innovation.
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