Data Management

ERP Consultants: Is the Promise of Knowledge Transfer Just Part of the Sales Pitch?

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Executive Summary

Most ERP projects are filled with promises of software knowledge transfer from the consultants to the client. Yet once a project is over, in many cases, the client is clueless when it comes to making software configuration changes, and may even struggle with performing basic transactions in the system. So what gives? In spite of all the lip service given to knowledge transfer, the problem is there never was a real strategy to make it more than just a dream. Secondly, when push comes to shove this once important concept of learning suddenly becomes something one worries about later (and of course, it never happens).

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