Enterprise 2.0

ERP & CRM : In The Next Decade

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Executive Summary

This paper explains about seven trends that will define ERP & CRM for the second half of this decade. Technology can play a huge role in stitching together processes that span companies. And yes, here, again, is where Web Services can help. But remember, it's not just about whether your sales automation tool can talk to your customer service application. It's about whether your ERP & CRM system can exchange information with your suppliers so that frontline employees can do their jobs better. It's about arming your distributors with better information and tools, so they want to represent your products or services - not those of your competitors.

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