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Even the most knowledgeable, talented, and proficient consultants get stuck sometimes. It is the nature of dealing with complex business and technology problems, sometimes one needs a little help. The author recognized the need in the business to have dynamic but high quality tools, templates, and resources available to consultants. And at the same time one also recognized the need to be able to tap into other knowledgeable experts within the organization on a moment's notice, even if one didn't know the individual to realize they had the skills one is looking for. And above all it had to be simple and almost instantaneous.
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