Business Intelligence

Establish and automate an end-to-end framework

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Executive Summary

Despite its many departments and services, an enterprise can still work cohesively if it has a comprehensive process and the linked tools to support it. Good procedures and tools to manage processes can improve an organisation's agility, while also answering the immediate call from internal customers who might find the IT department unresponsive. This white paper discusses three stages to making change in an enterprise for fast, efficient and accurate change configuration and release management (CCRM).

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