Establishing Trust With Online Processes: Securing Documents With Adobe Certified Document Services

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Executive Summary

Now more than ever, organizations have reasons for moving processes online - cost-savings, environmental responsibility, faster response times and more. The public is bombarded with information on phishing attacks, viruses, malware and online identity theft. This has led to skepticism in electronically delivered information. Customers want to be sure that the invoice they received is from the actual vendor; they want to be sure that academic records haven't been altered; they need to know that medical records haven't been intercepted. In this paper Adobe's Certified Document Services (CDS) provides a method to authenticate and verify the legitimacy of PDFs via digital signature technology that offers proven non-repudiation and is widely accessible. The challenge is to demonstrate the trust and benefits of online processes.

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