Date Added: May 2012
Software process improvements are required to increase the productivity of software companies. Generally, it is the aim to increase the quality of the produced software and to keep budget and time. Quality models for software process improvements were developed in context of large organisations and multi-national companies. In this paper, the author investigated how software process improvements are done in a small software company using ethnography. Ethnography was used as research method. It was the aim of this paper to build up an understanding of how software process improvements are done and enabled in a small organisation.