eTOM and ITIL: A Powerful Combination for End-to-End Service Management
This white paper discusses the benefits of using the Tele Management Forum (TMF) Enhanced Telecom Operations Map (eTOM) and the Office of Government Commerce (OGC) IT Infrastructure Library (ITIL) process frameworks together. In combination, these tools and techniques enhance their individual capabilities to deliver high-quality and timely solutions. This process combines HP's strong background in the two fields with its practical experience in applying such process frameworks. HP has designed this process to evolve and adapt to new business and technology challenges in the telecom market.