Evaluating the TCO and ROI of an Intranet Portal
Many companies involved in development and deployment of information systems, including intranet portals, are still making the same mistake over and over again. While striving for innovations and technology, they forget about the customer's fundamental needs. Most customers have no particular desire to know about the technology or standards a developer utilizes in their products. The two questions of the greatest concern for a client are obviously how much the system will cost and what the return on investment will be.