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Network executives are under pressure to increase capacity to meet the growing demand for data services, even as their companies struggle to reduce costs in light of continued economic uncertainty. One important strategy capable of meeting those very challenges is outsourcing. For more than 20 years, IT-related fields have leveraged outsourcing as a way to enhance capabilities, tap into deep skills and reduce costs. Yet in the network space, the use of outsourcing still lags other IT-related functions and processes. To learn why this is so, Accenture and TM Forum - an industry consortium focused on improving business effectiveness for communications service providers and network operators - conducted in-depth interviews with network and IT executives from almost a dozen major communications companies across Western Europe.
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