Exploring Business and IT Friction: Myths and Realities

Provided by BMC Software, Oct 2013

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Executive Summary

Is IT Friction Causing Decreasing Value for Your Organization? This white paper outlines key issues that cause friction between business users and IT, such as:

Gaps in customer satisfaction and the perceived value of services

Inadequate IT support, which decreases productivity and revenue

Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs