Data Management

Exploring Business and IT Friction: Myths and Realities

Free registration required

Executive Summary

Is IT Friction Causing Decreasing Value for Your Organization? This white paper outlines key issues that cause friction between business users and IT, such as:

  • Gaps in customer satisfaction and the perceived value of services
  • Inadequate IT support, which decreases productivity and revenue
  • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

  •

    • Format: PDF
    • Size: 1218.84 KB