Data Management

Exploring Business and IT Friction: Myths and Realities

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Executive Summary

Is IT Friction Causing Decreasing Value for Your Organization? This white paper outlines key issues that cause friction between business users and IT, such as:

  • Gaps in customer satisfaction and the perceived value of services
  • Inadequate IT support, which decreases productivity and revenue
  • Lack of communication and ownership in how business users and IT work together to identify service levels and technology needs

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    • Format: PDF
    • Size: 1218.84 KB