Exploring Erp System Outcomes in SMEs: A Multiple Case Study
This paper is to investigate Enterprise Resource Planning (ERP) system outcomes in the context of Small and Medium-sized Enterprises (SMEs). Most of the former research on ERP outcomes is based on data from large enterprises, and this study examines how the SME context affects the ERP system outcomes and the related evaluation practices. The paper reports findings from a multiple case study of ERP implementation in four SMEs. The case companies put more emphasis on system and information quality improvements from the ERP systems, compared to individual and organizational outcomes.