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As organizations continue to expand the footprint of the service delivery environment, IT organizations are facing significant challenges associated with delivering a high-quality, consistent experience to all users throughout the organization. Users' expectations have become more demanding regardless if they are seated locally at the organization's headquarters or at a branch office. In addition, activities geared toward reducing costs, growing the organization and delivering localized customer service are adding complexity to the service delivery environment. This new extended enterprise environment demands that the IT organization has visibility into how services are being delivered throughout the network infrastructure.
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