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An operations & maintenance (O&M) program determines to a large degree how well a data center lives up to its design intent. The comprehensive data center facility operations maturity model (FOMM) presented in this paper is a useful method for determining how effective that program is, what might be lacking, and for benchmarking performance to drive continuous improvement throughout the life cycle of the facility. This understanding enables on-going concrete actions that make the data center safer, more reliable, and operationally more efficient. NOTE: The complete FOMM is embedded in the Resources page at the end of this paper.
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