Final Users Perceived QoS on Mobile Convergent Multimedia Services
The continuity of organizations depends directly on its ability to competitively meet customers' expectations, according to their perception, on the supply of goods or services. To meet customer expectations is a task that is greatly expanded when the authors refer to mobile convergent multimedia services, where a big bunch of heterogeneous technologies must interoperate in a transparent way to final users. This paper describes how to assure the QoS continuity, in order to attend users expectations and, also, how Future Internet and Living Labs can contribute to reach this goal. The adoption of these concepts cannot be supported by current business models since they are strongly linked to a vast systems legacy.