Date Added: Jun 2011
The paradigm of Service-Oriented Architectures (SOA) is by now accepted for application integration and in widespread use. As an underlying key-technology of cloud computing and because of unresolved issues during operation and maintenance it remains a hot topic. SOA encapsulates business functionality in services, combining aspects from both the business and infrastructure level. The reuse of services results in hidden chains of dependencies that affect governance and optimization of service-based systems. To guarantee the cost-effective availability of the whole service-based application landscape, the real criticality of each dependency has to be determined for IT Service Management (ITSM) to act accordingly.