Five IT Help Desk Challenges and What to Do About Them
Keeping an IT help desk or service desk running smoothly can be a constant challenge. IT is the backbone of modern enterprises—everyone depends on IT services, and they expect their help desk to respond instantly when they have an issue or request. However, many help desks wrestle with outdated tools and processes, making life difficult for both users and IT help desk staff. Here are five common IT help desk challenges and how to make thing of the past.