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Five Trends Impacting the Enterprise IT Help Desk

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Executive Summary

The IT landscape is changing rapidly, and the role of help desks is shifting. Cloud-based software is revolutionizing the industry, reducing implementation and maintenance costs, while evolving to keep pace with ever-increasing productivity demands. With so much at stake, it's important for IT departments to anticipate change and plan accordingly. Here are five important trends IT departments can't afford to miss.

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Zendesk

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